The fine print
The terms below apply when you book a ride with Whizzy E-Bike Hire. We've tried to keep them plain and fair — a ride should feel easy, not lawyered. Booking a ride means you accept these terms.
Whizzy E-Bike Hire ("Whizzy", "we", "us") is a New Zealand-based e-bike tour and hire operator based in Queenstown. We sell self-guided e-bike rides through the Gibbston Valley wineries, with shuttle transport included.
You can reach us at hello@whizzy.co.nz or on 0800 944 999.
Rides are booked online at bikethewineries.nz. A booking is confirmed only once payment has been received and you have a confirmation email and SMS with your reference code.
All prices are listed in New Zealand dollars (NZD) and include GST where applicable. The price shown at checkout is the total you pay — there are no booking fees.
Payment is taken in full at the time of booking. We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Card payments are processed securely by Stripe — we don't see or store your full card number at any point.
Your card statement will show a charge from "WHIZZY E-BIKE HIRE" or similar.
Once payment goes through, we email and text you a confirmation with your booking reference, pickup time, and pickup stop. If you don't receive it within 10 minutes, check your spam folder or get in touch.
A standard winery ride booking includes:
Wine, food, and cellar door tasting fees are not included. Wineries charge their own tasting fees, and you pay them directly.
To keep the ride safe and enjoyable for everyone, you agree to:
You're responsible for your own behaviour and decisions on the trail. We're a phone call away if anything goes sideways.
The short version: free cancellation up to 48 hours before your ride. Inside that window, the booking stands.
Full details — including what happens if we cancel for weather, no-shows, and how refunds reach you — are on our cancellation policy page.
Queenstown weather is mostly excellent for riding, but it can change quickly. We strongly recommend layered, weather-appropriate clothing — see the clothing guide for what to bring.
We cancel rides only when the weather is genuinely dangerous — high winds, electrical storms, ice, flooding, or fire warnings on the trail. If we cancel, you get a full refund or free reschedule. Drizzle, light rain, or a bit of cloud isn't a cancellation reason on our end, but it might be on yours, which is fine — your free-cancellation window applies.
If conditions deteriorate during the ride, the shuttle driver can collect you early. Tell them and we'll come.
The ride takes you to cellar doors, and tasting is part of the day. That said:
We may refuse to allow you to continue riding if it's clear you're not safe to do so. No refund applies in that case.
E-bikes are tougher than they look, and a normal day of riding will not damage one. If a bike or accessory is lost, stolen, or damaged through clear misuse (e.g. crashes off-trail, leaving the bike unsecured overnight, deliberate damage), we may charge the repair or replacement cost up to a maximum of:
Day-to-day wear, mechanical issues, or punctures aren't on you — that's our problem to sort.
Cycling carries inherent risks. By riding with us you accept that you take part voluntarily and at your own risk. To the maximum extent permitted by New Zealand law:
Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986 where they apply. Where you're booking as a business, you agree those Acts don't apply.
We collect your name, contact details, payment information, and ride preferences so we can run the booking and deliver the ride. We don't sell your data, and we only share it with the providers we need to (Stripe for payments, our SMS provider for confirmations, etc.).
Stripe is PCI-DSS compliant and handles all card data — we never see or store your card number. You can request a copy of your data or ask us to delete it by emailing hello@whizzy.co.nz.
This site uses cookies and local storage in three ways:
We don't use cookies to build a profile of you beyond what Google Ads needs for the above, and we don't sell your browsing data to anyone.
If something has gone wrong with your booking, please talk to us first — most issues are sorted with a phone call. Email hello@whizzy.co.nz or ring 0800 944 999.
If you ask your bank to reverse a charge (a "chargeback") before contacting us, we'll respond to the chargeback with evidence of your booking, your communications, and the service delivered. Fraudulent chargebacks may be referred to the relevant authorities.
These terms are governed by the laws of New Zealand. Any dispute will be heard in a New Zealand court.
We may update these terms from time to time. The version that applies to your booking is the one published on this page at the time you booked. Material changes will be flagged in the footer of this page.
Whizzy E-Bike Hire
Queenstown, New Zealand
Email: hello@whizzy.co.nz
Phone: 0800 944 999